Terms & Conditions
These Terms & Conditions (“Terms”) govern your access to and use of DexterPro (the “Service”) operated by BotPilot AI (“we”, “us”, “our”). By accessing or using the Service, you agree to be bound by these Terms.
1. Acceptance
You represent that you have the authority to bind the business or organization you are registering (“Customer”). If you do not agree to these Terms, do not use the Service.
2. The Service
DexterPro is business software that may include scheduling, patient/consumer communications, invoicing, inventory tooling, reporting, integrations, and automation features. The Service is not a medical device and is not intended to diagnose, treat, cure, or prevent any disease.
3. Accounts & Access
- You are responsible for maintaining the confidentiality of login links, credentials, and any access tokens.
- You must ensure your staff and agents comply with these Terms and applicable policies.
- You are responsible for all activity that occurs under your account, whether authorized or not.
4. Customer Responsibilities
- Compliance: You are solely responsible for complying with laws and regulations applicable to your business (including healthcare, advertising, consumer protection, and privacy laws where applicable).
- Data accuracy: You are responsible for the accuracy of any data you input, import, or transmit through the Service.
- Policies and notices: You must provide appropriate notices to your end customers/patients and obtain any necessary consents for communications and data processing.
5. AI Features Disclaimer
Some features may use automated systems and/or artificial intelligence (“AI”). AI may produce incorrect, incomplete, or inappropriate outputs. You are responsible for reviewing and validating outputs before relying on them, and for all decisions and actions taken based on the Service.
- No professional advice: Outputs are not legal, medical, accounting, or other professional advice.
- Human-in-the-loop: You must maintain appropriate human oversight for any workflows that can impact patient care, appointments, billing, or communications.
6. Patient Communications & Consent
The Service may send emails, SMS, voice calls, and other messages (“Communications”) on your behalf. You represent and warrant that you have obtained all required permissions and consents (including express consent where required) to send Communications.
- You are responsible for message content, timing, recipients, and compliance (including opt-out handling).
- You will indemnify us for claims arising from Communications sent at your direction or through your account.
7. Billing, Renewals, Cancellation
- Subscriptions renew automatically until canceled.
- Fees are non-refundable except where required by law or explicitly stated in writing by us.
- You authorize us (and our payment processor) to charge applicable fees, taxes, and other amounts due.
- If a payment fails, we may suspend or limit access until the account is brought current.
8. Third-Party Services
The Service may integrate with third-party products and services (for example: payment processing, SMS/voice carriers, email delivery, calendar providers, and AI providers). Third-party services are governed by their own terms and policies, and we are not responsible for third-party outages, errors, or actions.
9. Privacy & Security
We process information as described in our Privacy Policy. You agree to configure and use the Service in a manner consistent with your privacy obligations. Security is a shared responsibility; you must maintain appropriate safeguards for your staff and devices.
10. Availability & Support
We may change, suspend, or discontinue parts of the Service at any time. We do not guarantee uninterrupted or error-free operation. Scheduled maintenance and emergency changes may occur.
11. Intellectual Property
We and our licensors retain all rights, title, and interest in the Service, including all software, designs, and documentation. You retain rights to your Customer Data, subject to the licenses needed to provide the Service.
12. Disclaimers
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
13. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL BOTPILOT AI BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO THE SERVICE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ALL CLAIMS RELATED TO THE SERVICE WILL NOT EXCEED THE AMOUNTS PAID BY YOU TO US FOR THE SERVICE IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
14. Indemnification
You agree to indemnify and hold harmless BotPilot AI and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from: (a) your use of the Service; (b) your Communications; (c) your violation of these Terms; or (d) your violation of applicable law.
15. Termination
You may stop using the Service at any time. We may suspend or terminate your access for violation of these Terms, non-payment, security risk, or as required by law.
16. Governing Law
These Terms are governed by the laws of Ontario, Canada, without regard to conflict of laws principles.
17. Changes
We may update these Terms from time to time. Updated versions will be posted on this page and will be effective as of the “Last updated” date above. Your continued use of the Service after changes become effective constitutes acceptance of the updated Terms.
18. Contact
Questions about these Terms? Contact us at support@botpilot.ai.